Frequently Asked Questions

How can I change my sign-in information, such as my email address or password?

You will see an Authentication tab when viewing your own publisher profile. This tab allows you to switch between Google sign-in and password-based sign-in. If you’re using a password to sign in, you can also change the password or change your sign-in email address.

How do I allow other Elders to log in to my Congregation?

Set them up with the proper permissions and send them Invitations.

What is the best way to handle publishers moving in and out?

When someone moves in, go to Publishers, Add and enter their details: name, status, birth and baptism dates, contact information, etc. Then, make a decision about how much historical data you want to have in the system for them. If you don’t need to have their past reports online, you can set a First Month for them of the month they moved in, and start from there. You won’t be able to enter reports older than this month; the system treats it as though they began publishing in that month. If you want to enter older reports, here are some things to keep in mind:

As you input older reports, mark them as submitted. Otherwise, they will show up as late (unsubmitted) reports on your Monthly Summary and will be reported to the Branch twice. You can do this by right-clicking anywhere in the row for the desired month if you have a mouse, or on a touchscreen, tap on the month or reported date. You should enter reports as far back as the August before the start of the past service year. If you don’t, when you run the Congregation Analysis Report, it will show this individual as having been reactivated, since they had no prior reports and no First Month.

When someone moves out, simply delete them (Actions, Delete). Make sure you have updated or printed their current S-21 to send on to the new congregation before deleting their record. This will not affect your past monthly summaries as long as they were submitted through Hourglass (i.e. you clicked the ‘Submitted to Branch’ button).

What do I do when someone no longer qualifies as a publisher (e.g. they are disfellowshipped)?

Go to Actions, Not Publishing for this individual. The information you see on the main user page will be saved (their contact information, birth/baptism dates, appointments, and field service reports). Delegates and Emergency Contacts will not be saved. If you need to reinstate someone as a publisher, go to the Publishers menu and click Not Publishing to see a list of such individuals. You can then click Restore to reinstate them.